Q: “I heard that only the company that installed my heat pump can clean it or it will void the warranty. Is this true?”
A: This is FALSE. According to both the suppliers and manufacturer warranties, ANY company can clean a heat pump no matter who did the installation.
Q: “My child has asthma and can’t be around chemicals. Is it safe to have our heat pump cleaned?”
A: All of our cleaning solutions have been certified by the National Asthma Council of Australia’s Sensitive Choice program. This means that the HydroKleen system is completely safe for those with asthma, COPD and general sensitivities.
Ductless mini split heat pumps are wonderful appliances, but over time do build up dust, mould and other allergens on the inside, which are then blown back into your home while the heat pump is running. These contaminants can cause respiratory illnesses to both those with and without underlying issues and can severely trigger symptoms in those with asthma and other disorders. It’s important to have your ductless mini split heat pump cleaned regularly to keep you and your family breathing healthy air.
Q: “My heat pump smells like dirty, old socks. What does this mean?”
A: If your heat pump has an odor, it’s time to call HydroKleen as soon as possible. “Dirty Sock Syndrome” means that there is a buildup of mould and mildew inside of it, which can be hazardous to your family’s health.
Q: “I keep dusting my home every few days, but I just can’t keep it clean! Why is this happening?”
A: If you’re dusting your home frequently, and yet every time you turn around it looks like it hasn’t been dusted in weeks, then you may need to have your home’s air exchange cleaned.
Air exchanges keep your home’s air fresh and clean but can collect dust and other contaminants when the unit and attached duct work is not cleaned regularly. A dirty air exchange will do the opposite of what it’s supposed to do by blowing these contaminants throughout your home instead of fresh air. It is recommended that an air exchange be cleaned at least every three years.
For more information about air exchanges, click here!
Q: “There’s moisture in my laundry room and my dryer is taking longer to dry my clothes than it used to. Do I need to call a repair technician?”
A: If your dryer isn’t working properly or there is moisture backing up into your home, you may need to have your dryer vent cleaned.
While you run your dryer, bits of soggy lint escape the initial dryer vent screen and stick to the inside of the vent. Over time, the layers of soggy lint build up as they dry and stick together in a clump, eventually blocking the flow of air between your dryer and the air outside.
When your dryer can’t “breathe,” it won’t perform efficiently. This results in trapped moisture, longer drying times, an increased utility bill and may lead to costly dryer repair bills. Having your dryer vent cleaned annually can eliminate and prevent these issues.
Q: “Is it true that a clogged dryer vent can cause a fire?”
A: This is TRUE. Clogged dryer vents have been known to cause house fires. The lint buildup inside of the vent can become overheated and ignite.
For more information about dryer vent cleaning, click here.
Q: “How often should I have my heat pump cleaned?”
A: Manufacturer warranties recommend an annual deep cleaning in order to keep your air fresh and your mini split working efficiently. However, if your heat pump is located in an area that is damp, in a frequently used kitchen or near multiple pets, it is recommended to have your heat pump cleaned every six months.
Q: “My mini split heat pump isn’t blowing as hot or cold as it used to. Do I need to call a repair technician?”
A: When a heat pump hasn’t been cleaned for some time, the dirt and other contaminants can block and slow down your system. Having your heat pump HydroKleened can have your system working like new again!
Q: “Why is my heat pump leaking?”
A: A leaking heat pump likely means that there is a clog in your drain hose. When a mini split has a clog, the moisture backs up into the unit and then has to come out somewhere – usually down your wall!
Clogs in the drain hose occur when a heat pump has a build-up of contaminants on the inside that dislodge and then get stuck in the hose. When this happens, you need to turn off your heat pump immediately and call a HydroKleen technician to service your heat pump as soon as possible to prevent any permanent water damage to your home.
Q: “Why is my heat pump making a ‘huffing’ noise?”
A: If your ductless mini split heat pump is making a “huffing” noise, it could be due to a clogged system and clogged filters. This noise usually means that your system is having trouble “breathing” and it’s time to call HydroKleen! Ignoring a “huffing” system causes it to work harder and severely increasing your risk of a mechanical failure.
Q: “Can a ceiling cassette heat pump be cleaned? Does it need to be cleaned?”
A: YES! HydroKleen Atlantic has both the equipment and know-how to provide a deep cleaning to ceiling cassette heat pumps that is just as thorough as our ductless mini split heat pump cleanings.
